Frequently Asked Questions
Is it safe to shop on mastertoolsupply.com
Yes. It is safe to shop on mastertoolsupply.com, our website is hosted with PCI DSS compliant datacenter in Arizona with DDOS protection, IDS (Intrusion Detection System), WAF (Web application firewall) and multiple layers protection measures to protect customer information. All connections are forced to be encrypted via https connections of either on TLS 1.1 or TLS 1.2 based on your browser settings. On top of that, we do not store your credit card information on our servers. Whenever you make a purchase directly online at www.mastertoolsupply.com, your credit card information is encrypted and submitted to our merchant provider processing center
How long does it take to receive my order?
Please read item details for availability, some items are prebuilt by us and can be shipped out faster, however, we design and carry up to 150 items, therefore, it is impossible to pre assemble each item.
If the item does not specify availability, it will take max 12 business days assembling before shipping out. And the shipping time takes 2-3 business days on most carriers. We will notify you the estimate arrival time once your item is ready to ship.
On average, the total expected delivery time includes the average availability plus the total shipping time is between 12- 18 days including weekends depending where you are located. In most cases we are able to ship your items much sooner. Experience has taught us it is best to under-promise and over-deliver the majority of the time while allowing some leeway for those situations where delays do occur.
Can you ship to another location different from my billing address?
Yes. When you checkout your order, please provide the different shipping address different from your billing address.
Do you have a store where I can go and pick up the tool?
Currently, Master Palm pneumatic air tool products are only sold online. All orders can only be fulfilled through mail delivery.
The tool specification I am looking for is not listed online, can you customize the tool specification for me?
Yes, within allowable range. Most of time we are able to adjust the free speed within the allowed range. For torque air tools, we are unable to adjust the torque for you at this time.
Where are those tools made?
Master Palm pneumatic tool products are designed in the USA and made in Taiwan while we also use parts made in Europe, USA and Other countries.
Do you provide drop shipping service?
Yes. We can ship to your customer directly. Just specify different shipping address. You may also provide us your own packing list and shipping instruction. We can only ship either USPS priority mail with signature confirmation or UPS ground for USA destination.
Do I have to pay for import tax or custom duty if I am within USA?
Do I have to pay for import tax or custom duty if I am outside of the USA?
Yes. If you are located outside of the USA, you will have to pay for import related fees to the customs, they are usually called import tax or custom duty.
Do you offer Net 15, 30 or Net 60 day credit terms?
Yes. To provide more purchasing power to our business customers, we have teamed up with fundboxpay.com to provide net 60 day term with no interest. You can apply directly at Net 60 Day Term with No Interest. Respective terms and conditions apply. All applicant is subjected to credit approval based on business credit history and other criteria.